At Steel Seal, customer satisfaction is one of our highest priorities. We are committed to providing genuine, high-quality products and a reliable shopping experience. To ensure clarity and transparency, please review our Return and Exchange Policy below.

Return and Exchange Period

Customers may request a return or exchange within 7 days of receiving their order.

Eligibility Requirements

To qualify for a return or exchange, products must meet the following conditions:

• The product must be unused and in its original condition.
• The original packaging, labels, and accessories must be intact and undamaged.
• The product must not have been opened, tested, installed, or partially used.

Due to the nature of automotive maintenance and repair products, we cannot accept returns or exchanges for any product that has been opened or used.

How to Request a Return or Exchange

To initiate a return or exchange request, please contact our customer support team via WhatsApp and provide your order number along with any relevant details regarding your request.

Customer Support:

+966 59 090 1203

Whats app

+966 59 090 1203

Shipping Responsibility

Customers are responsible for all shipping costs associated with returns or exchanges.

However, if the return is due to an incorrect product shipment, damaged product upon delivery, or an error on our part, Steel Seal will cover all applicable shipping costs.

Refund Process

Once the returned product is received and inspected, we will verify that it meets the return eligibility requirements.

Approved refunds will be processed through the original payment method. Depending on your bank or payment provider, refund processing may take between 7 and 14 business days.

Customer Support

If you have any questions regarding returns, exchanges, refunds, or your order, our customer service team is always available to assist you.

Thank you for choosing Steel Seal.